Service
Payment journey review
A screen-by-screen walk of how money moves in your app — from first tap to settlement — with gaps written down in plain language.
From RM 18,000, scoped after intake · Two to three weeks
We sit with the live or staging build and follow a real customer through top-up, transfer, bill pay, refund, and failure states. The work is not a generic security scan. We note where copy, timing, and ledger behaviour disagree, where a retry can double-post, and where a support agent cannot reconstruct what the customer saw.
You receive a findings pack ordered by harm: money at risk, customer confusion, and operational drag. Each item points to a screen, an API call, or a batch job — not a slogan. A closing walkthrough is included so product and operations can argue with us in the same room.
What we examine
- Happy-path and failed payments, including timeouts and duplicate submits
- Refund, reversal, and partial-capture behaviour
- Customer receipts versus back-office ledgers
- Support tools used to explain a disputed transaction
What you receive
- Annotated journey map with severity tags
- List of reproduce steps for each finding
- 90-minute walkthrough with your product and ops leads
This review is written for e-wallet, remittance, and merchant-acquiring teams preparing a release or a regulator conversation.
Request this review